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Erdem ÖZŞEN
SENIOR CUSTOMER CENTERICITY CONSULTANT

Experience

  • 4Biz Consulting – Senior Consulting
    2019 – present

  • Müşteri Deneyim Merkezi – Trainer, Consultant, Project Coordinator
    2013 – 2019

  • BUGOMEGA – Co-Founder  –  Bugomega is preparing to ensure your business to stand on the winning by focusing on supervising all channels and performing quality control tests.
    2015 – 2019

  • Proj-e  – Director of Costumer Experiance
    2015 – 2019

  • CRM Instutute –  Sales Manager
    2011 – 2014

  • Netsis – Assistant Sales Manager
    2006 – 2011

 

Skills

 

Sales Management
CRM Instutute

Costumer Management
Costumer Centericity
CRM Development
User Experience

Education

 

  • Dokuz Eylül University – Faculty of Economic and Administrative Sciences, – Economics
    2000 – 2005

  • Dokuz Eylül University – Master Degree  –  Management Information System
    2008 – 2010

erdem-ozsen
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